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Responsible for providing technical support by solving problems, trouble shooting and working with customers to guide them to the best possible product solutions for their applications and experiments. To be able to provide this level of support you will get to work with several other application engineers that have years of experience covering: optics, lasers, polarization, fiber, opto-mechanics, electronics, spectroscopy, and more. Between onsite lab opportunities and peer review you will be exposed to every facet of the photonics industry. Tech Support (Application Engineering) is a great training ground for putting your Optics or Physics knowledge to work. The position is primarily at Thorlabs China, Shanghai office and there will be opportunities to travel to tradeshows, and training events on and offsite.
應(yīng)用工程師是Thorlabs中國技術(shù)支持團(tuán)隊(duì)的一員，將與Thorlabs全球的技術(shù)支持團(tuán)隊(duì)成員共同協(xié)作，為客戶提供產(chǎn)品的技術(shù)支持和解決方案。該職位將在工作中充分學(xué)習(xí)和了解到包括光學(xué)、激光、偏振、光纖、光機(jī)械、壓電和光電測量等各方面的專業(yè)知識，通過與資深技術(shù)支持工程師和研發(fā)工程師合作，以及在光子學(xué)實(shí)驗(yàn)室的實(shí)際操作，為中國以及全球各地的客戶提供高質(zhì)量的技術(shù)服務(wù)。同時，該職位也使員工能夠持續(xù)接觸光電子行業(yè)的新技術(shù)和新產(chǎn)品，參與業(yè)內(nèi)的展會，促進(jìn)員工的個人發(fā)展。


JOB RESPONSIBILITIES
職責(zé)描述
1. Provide technical support and answer customers’ technical questions via phone, email and online web support tool;
通過電話，電郵與在線工具高效解決客戶光電子產(chǎn)品相關(guān)的技術(shù)問題；
2. Select appropriate products and provide solutions according to customers’ requirements by means of reproducing customers’ setup in lab or cooperating with other entities of Thorlabs, etc;
理解客戶應(yīng)用需求，并通過與Thorlabs全球的技術(shù)支持團(tuán)隊(duì)成員密切合作，為客戶提供優(yōu)質(zhì)技術(shù)解決方案；
3. Arrange the return and repair process for malfunctioned products;
在測試實(shí)驗(yàn)室復(fù)現(xiàn)客戶報(bào)告的技術(shù)問題，以及對故障產(chǎn)品進(jìn)行檢測和問題排查；
4. Provide customers with installation and training service on large-scale equipment;
協(xié)助光子學(xué)實(shí)驗(yàn)室專家對演示實(shí)驗(yàn)室的來訪客戶進(jìn)行基礎(chǔ)培訓(xùn)、專題培訓(xùn)和產(chǎn)品演示；
5. Work with R & D engineer to **** prototypes;
協(xié)助研發(fā)人員，參與新產(chǎn)品的概念設(shè)計(jì)與開發(fā)；
6. Generate new product ideas and assist in designing new product;
協(xié)助光子學(xué)實(shí)驗(yàn)室專家進(jìn)行自主研發(fā)產(chǎn)品的測試；
7. Attend conferences and trade shows and set up Demos;
參加行業(yè)內(nèi)高端展會和相關(guān)學(xué)術(shù)會議，負(fù)責(zé)展品Demo的設(shè)計(jì)、現(xiàn)場搭建與調(diào)試，以及在展會期間接待客戶；


JOB REQUIREMENTS
職位要求
1. A Master\\\\\\\'s Degree or higher in Optics, Opto-electronics, Physics or equivalent;
光學(xué)、光電子、物理等相關(guān)專業(yè)碩士或博士學(xué)位；
2. 1+ year hands on experience in a Photonic lab is required;
具備1 年以上光學(xué)實(shí)驗(yàn)室相關(guān)工作經(jīng)驗(yàn)；
3. Good understanding in Optics, Mechanics and Electronics;
扎實(shí)的光學(xué)、機(jī)械、電子、光纖以及光電測量知識；
4. Strong experience in optical setup, and knowledge of wide variety of photonics devices
熟悉光學(xué)系統(tǒng)搭建和光學(xué)測量技術(shù)，以及各種光學(xué)儀器的使用；
5.中英文流利，并具備良好的中英文書面和口頭交流能力；
6. Customer centering mentality;
以友好、協(xié)商的態(tài)度滿足客戶需求；
7. Must be self-motivated, and good team work spirit.
做事認(rèn)真負(fù)責(zé)，具有團(tuán)隊(duì)合作精神；


Compensation and Benefits
薪酬福利
1. Base salary based on his/her role, individual performance and competencies, as well as market competitiveness
依據(jù)個人績效和能力提供具有市場競爭力的薪資
2. Mandatory social insurance and housing fund in accordance with PRC Laws.
根據(jù)國家規(guī)定繳納五險一金
3. Optional supplementary medical insurance
員工可自愿選擇參加高端醫(yī)療保險
4. Annual medical check-up
每年一次的健康體檢
5. 10-15 days of annual leave days per calendar year
每年10至15天年假

職位類別： 產(chǎn)品技術(shù)支持/技術(shù)

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